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If your payment fails or your card is declined you will receive an email notification to retry the failed payment. 

  • Click on the Retry payment link in the email, it will take you to your Billing history.
  • Click the Retry button next to the Failed payment.
  • The payment will be listed as Pending until the payment is retried. We'll send you an email informing you whether or not your payment was successful.

    Note: The Retry payment link will only appear for 6 days after a failed payment. If the Retry button does not show, try re-entering your payment method details. 

    If you continue to have issues with payment:

  • Double-check your credit card information (card number, expiration date, security code, etc.).
  • Confirm that the billing address entered for your credit card matches what your bank has on file.
  • Make sure that we accept your payment method.
  • Contact the bank or financial institution that issued your credit card. The most common reason for a failed transaction is a problem with the credit card limit or balance.
  • If you prefer to use a different credit card please change your billing information. Your ad campaign(s) may be paused until we successfully process a payment.

    View our list of accepted payment methods.

     

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