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You’ll need to add your data source URL to Pinterest so that we can access your data source file and create Pins for your products. 

You can add up to 20 data sources to one business account to promote your products across different markets, languages and currencies. You can also delete a data source if you no longer want it on your account.

If there are any errors with your data source file, learn how to troubleshoot them, and appeal unapproved data sources, below.

Before you get started

Before you can add your data source to Pinterest, you’ll need to do the following:

  • Prepare your data source
  • Claim your website
     
  • The first data source on an account has to be added by the account owner. If you have admin-level access or catalogue-level access to another person’s account, you can add additional data sources if necessary.

    When you’re selecting your data source’s country and language, bear in mind that you cannot update these details later. The country should reflect where your products are being sold, and will inform where your Pins are distributed. This means that Pins that you create using your data source will be visible organically to people on Pinterest in this country.

    1. Log in to your Pinterest business account from your desktop and click Ads, then Catalogues 
    2. Fill in the details for your data source URL below New data source:
      • Enter the name of your data source below Name.
      • Enter your data source URL below Product feed URL. This URL must begin with http://, https://, ftp://, or sftp://, and include the full filepath, and no credentials in the URL. We do not accept compressed files at present.
      • Click the directional chevron down icon beneath File format to select the file format.
      • Click the directional chevron down icon beneath Default availability to select the default availability setting for your product.
      • Enter your username and password below Product feed login details if your data source requires credentials.
      • Click the directional chevron down icon beneath Country/region to select the country or region that your products are sent from. You will not be able to update this later.
      • Click the directional chevron down icon beneath Language to select the language of the content in your data source. You will not be able to update this later. 
      • Click the directional chevron down icon beneath Default currency to select the currency of your products.
      • Click the directional chevron down icon beneath Time and Time zone to select the time you’d like your feed ingested. This is optional.
    3. Click Test your feed.
    4. Paste the piece of feed you want to test, including the header, into the box below Catalogues Feed Debugger
    5. Click Validate feed.
      • If there are errors, they’ll appear below the box. Follow the instructions below What to do to fix them.
      • If there are no errors, click the directional chevron left icon next to Catalogues Feed Debugger to return to your data source details.  
    6. Click Create Pins.

    After you click Create Pins, you'll land back at the main data source page while your feed is being processed. Wait for a confirmation email from Pinterest about the status of your data source submission. 

    If you get an error message after you click Create Pins, make sure that your feed meets catalogue requirements, has all of the required fields and is accessible. Once these requirements have been met, then you can try again. 

    To edit your data source, click the edit icon next to your data source on your Catalogues page. Bear in mind that you cannot update the country/region or language you selected when you added it.

    Before you can add an additional data source, all of your current feeds must be approved

    1. Log in to your Pinterest business account from your desktop
    2. Click Ads, then click Catalogues
    3. Click Add new data source in the top right-hand corner
    4. Enter your new data source details
    5. Click Test your feed to check your feed for errors
    6. Click Create Pins

    You can only delete a data source if you’re the account owner or if you have admin-level access or catalogue-level access to the account. Data sources cannot be deleted if they have yet to be approved or if they’re connected to a campaign that is active, paused or about to start.

    If you delete your data source, all related products and product groups will be removed from your account. This cannot be reversed. To temporarily pause your data feed, click the toggle next to Pause. You can reactivate a paused data source later.

    Note: If people on Pinterest have already saved Pins from your data source, deleting your data source will not delete the Pins saved to their boards.

    1. Log in to your Pinterest business account from your desktop
    2. Click Ads, then click Catalogues
    3. Click the edit icon next to the data source you want to delete
    4. Click Delete this data source in the bottom left-hand corner
    5. Click Submit
    6. Click Delete to confirm

    If you’ve added your data source and the status is Not approved, click View issues to see detailed information about why it was not approved. 

    If you’ve reviewed the issues and can fix your data source, make the suggested changes and wait for the next daily ingestion to check back on your feeds status. 

    If you’ve reviewed the issues and believe that your data source has been set up correctly, you can appeal the decision.

    1. Log in to your Pinterest business account from your desktop
    2. Click Ads at the top of the page
    3. Select Catalogues
    4. Click View issues below Actions next to the data source you want to appeal
    5. Fill in the form explaining the changes you’ve made, then click Submit

    Once an appeal has been submitted, you’ll hear back via email and you'll be able to see the result of your appeal on your Catalogues page

    Remember:

  • We ingest your data source once every 24 hours. Make your updated full data source available daily to keep your product details up to date. Scheduled data source updates are available, but on-demand ingestion is not supported at this time.
  • Host your own data source on an FTP/SFTP server or with an HTTP/HTTPS direct download link. This needs to be accessible by a user-agent and cannot require IP or SSH key whitelisting. If you're using a direct download link, there cannot be any extra navigation required for Pinterest to access the file. We do not provide data source hosting.
  • We can process up to 20 million products per account. If your data source has more than 20 million products, we'll process the first 20 million rows. To process more than 20 million rows for your catalogue, contact your account manager.
  • When changing the image for a product, update the image URL to a different one. If you do not update the image URL, the image change will not be recognised.
  • Troubleshoot data source error messages

    We use unique messages to let you know if something has gone wrong with product Pin creation or if we have a recommendation for you. There are three different message types you can expect to see: 

  • File-level error: Your entire data source may fail ingestion if your data source has any of the file-level errors listed below. 
  • Product-level error: If your product has failing errors, it will not be able to create product Pins. 
  • Product-level alert: Products with alerts will still create product Pins but we recommend that you adjust the product data to avoid warnings.
  • You can troubleshoot these errors and alerts by following the below steps:

  • Log in to your Pinterest business account from your desktop.
  • Click Ads, then click Catalogues.
  • Click the directional chevron down icon  next to the data source you want to troubleshoot.
  • Click View issues. You’ll see a description of the issue and instructions for what to do. 
  • Click  the directional chevron down icon next to the error or alert number to see a list of items affected by the same issue.
  • Click View more affected items to see the full list of affected items.
  • Click  the directional chevron down icon next to the titles of the items to view more information. 
  • Match the error message number you’re getting to the number below for advice on how to update and correct your data source.

    Error code Error message Error type What to do
    2 Ingestion was completed early because there are no changes to your data source since the last successful update. File-level warning Update your data source before the next ingestion.
    3 Your data source was not ingested because it has not changed in the previous 90 days. File-level failure Update your data source before your next ingestion to ensure that your product information is accurate.
    100 Pinterest could not download your product feed. File-level warning Pinterest could not download your product feed. Uninstall the Pinterest Shopify app and then reinstall to try again. If the issue persists, contact us
    101 Your data source uses an unsupported encoding format. File-level failure Re-encode your file to UTF-8 or Latin-1.
     
    102 Your data source contains formatting errors. File-level failure Make sure your file is delimited in either comma (double quote-wrapping recommended) or tab form. Make sure there are no additional or missing delimiters in each row.
    103 Your data source is missing some required column headers. File-level failure Make sure you're sending all required column headers. Review the required data source specifications.
    104 Some image links are formatted incorrectly.  Row-level failure Make sure your image link begins with http:// or https:// and is a valid URL.
    105 Some items are missing an item ID in product metadata, so these items will not be published. Row-level failure ID is a required field. Make sure you're sending an item ID for all rows in your data source. Remove any items with no IDs.
    106 Some items are missing a title in product metadata so those items will not be published.  Row-level failure Title is a required field. Make sure you're sending a product title for all rows in your data source. Remove any items with no titles.
    107 Some items are missing a description in product metadata so those items will not be published. Row-level failure Description is a required field. Make sure you're sending a description for all rows in your data source. Remove any items with no description.
    108 Missing attribute: Google product category – your products are missing Google product category values in the Google product category attribute.  Row-level warning Send google_product_category following the right taxonomy.
    109 Invalid formatting attribute: Google product category – your products do not include a valid Google product category.  Row-level warning Make sure you're following the correct taxonomy.
    110 Some items are missing a link URL in product metadata so those items will not be published. Row-level failure Link is a required field. Make sure that you're sending a product landing page.
    111 Some items are missing an image link URL in product metadata so those items will not be published. Row-level failure Image_link is a required field. Make sure that you're sending an image link for your product.
    112 Some items are missing an availability value in product metadata, so those items will not be published. Row-level failure Availability is a required field. Make sure that you're sending one of the following: in stock, out of stock or preorder.
    113 Some items have price value formatting errors in product metadata, so those items will not be published.  Row-level failure The Price field must be formatted as 'number' 'currency', e.g. 1.00 USD, 1 USD or 1.00USD.
    114 Your title for this item is truncated because it contains too many characters.  Row-level warning We truncate the title if it's longer than 128 characters. To make sure that your title does not get trimmed, please send product titles that have fewer than 128 characters.
    115 Your description for this item is truncated because it contains too many characters.  Row-level warning We truncate the description if it's longer than 500 characters. To make sure that your product description does not get trimmed, please send descriptions that are less than 500 characters.
    116 Some items are missing a condition value or their condition value is formatted incorrectly, so some products will be published without a condition listed.  Row-level warning The accepted condition values for your product are: new, used or refurbished. Make sure that you are not sending any other values for the Condition column.
    117 Some gender values are formatted incorrectly, which may limit visibility in recommendations, search results and shopping experiences.  Row-level warning Gender must be one of the following: male, female or unisex. Any other strings will be stripped from your product data and will impact relevancy for your product.
    118 Some age group values are formatted incorrectly, which may limit visibility in recommendations, search results and shopping experiences.  Row-level warning The age_group must be one of the following: newborn, infant, toddler, kids or adult. Any other strings will be stripped from your product data and will impact relevancy for your product.
    119 Some size type values are formatted incorrectly, which may limit visibility in recommendations, search results and shopping experiences.  Row-level warning The size_type must be one of the following: regular, petite, plus, big_and_tall or maternity. Any other strings will be stripped from your product data and will impact relevancy for your product.
    120 Your data source contains formatting errors for some items.  Row-level failure Your data source contains formatting errors causing upload failure for one or more lines, which can also affect upload for your entire product feed. Check and correct any formatting errors before your next update to try again.
    121 Invalid formatting required attribute: link – your product links contain UTM tracking parameters. Row-level warning Check that the UTM parameters are following our tracking guidelines and set up specifically for Pinterest.
    122 Some links are formatted incorrectly. Row-level failure Make sure your link begins with http:// or https:// and is a valid URL.
    123 Your product feed contains duplicate items.  Row-level warning The current row has a warning because the data source already contains an item with the same product ID. Do not send duplicates of your product.
    124 Your product feed contains duplicate links. Row-level warning Check your item link values for each item and delete or correct any duplicates before your next update.
    125 Some items have sale prices listed that are higher than the original price of the item. Row-level warning The Sale price field must be formatted as 'number' 'currency', e.g. 1.00 USD, 1 USD or 1.00USD. Sale price cannot be higher than or the same as the Price column. 
    126 Some items only have one or two levels of Google product categories listed, which may limit visibility in recommendations, search results and shopping experiences. Row-level warning We recommend sending the full specific Google Product Category. More granular categories will help us better understand the product.
    127 Some Adwords_redirect URLs are duplicates of the link URLs for that item. Row-level warning Confirm that the ad_link column is sending the right tracking parameters for Pinterest. We recommend sending organic links in the link column, and any URLs with tracking in ad_link.
    128 We experienced a technical difficulty and were unable to ingest your feed. The next ingestion will happen in 24 hours.   Please wait 24 hours for the next ingestion. If the problem persists, please contact support.
    129 Your data source contains duplicate headers. File-level warning Your data source contains duplicate column names. Remove duplicate columns and send unique columns only. We'll only accept the first column of the duplicate column if duplicates occur.
    130 Your tax values for some items are formatted incorrectly.  Row-level warning Make sure your tax column is following the correct setup. All colons are required, even for blank attributes e.g. US::0.13:
    131 Your shipping values for some items are formatted incorrectly.  Row-level warning Make sure your Shipping column is following the correct setup. All colons are required, even for blank attributes e.g. US:::0.00
    132 Some items have invalid shipping weights.  Row-level warning The current line failed validation because the Shipping weight field is not in the following format: '3kg' or '3 kg'. The string must contain a numeric value first then a valid weight unit type (one of 'lb', 'oz' or 'kg').
    133 Some items have invalid multipack values. Row-level warning Multipack value must be numeric. Any other strings will be stripped from your product data.
    134 Some Adwords_redirect links are formatted incorrectly.  Row-level failure Make sure your ad_link link begins with http:// or https:// and is a valid URL.
    135 Some Adwords_redirect links contain too many characters. Row-level failure Make sure your ad_link link is shorter than 511 characters and is a valid URL.
    136 Some image_link URLs are formatted incorrectly and will not be published with your item. Row-level warning Check that all image_link values begin with http:// or https:// and are valid URLs.
    137 Some additional_image_link URLs are formatted incorrectly and will not be published with your item. Row-level warning Check that all additional_image_link values begin with http:// or https:// and are valid URLs.
    138 Your data source contains too many items, so some items will not be published. File-level warning We only accept 20 million rows at present. Only the first 20 million products will be processed. Any additional products will be ignored. Send fewer than 20 million products to make sure that all of the products you want to be processed are accepted.
    139 Your product links do not match the verified domain associated with this account. File-level failure Your link URLs must match the verified domain for your account. Make sure you're not sending any redirects or other domains in the Link column of your data source.
    140 Your merchant domain needs to be claimed. File-level failure You must have a verified domain in order to ingest your data source. Verify your domain and try again.
    141 Some items have invalid adult values. Row-level failure If you're including an 'Adult' column and have a value for the column, make sure that it's one of the following: true, false, yes or no.
    142 Your product link for this item was not published because it contains too many characters. Row-level failure Check your product link and make sure it's no longer than 511 characters before your next update. 
    143 Your data source could not be validated because your .xml file is formatted incorrectly.  File-level failure Check for any formatting errors in your .xml file (missing end tags, invalid characters, etc.) and correct them before your next update.
    144 Your expiry date is formatted incorrectly, so this item will be published without an expiry date.  Row-level warning Make sure your expiry date column entry is formatted numerically, and correct any other formatting before your next update.
    145 Your availability date is formatted incorrectly, so this item will be published without an availability date.  Row-level warning Make sure your availability date column entry is formatted numerically, and correct any other formatting before your next update.
    146 Your sale date is formatted incorrectly, so this item will be published without a sale date.  Row-level warning Make sure your sale date column entry is formatted numerically, and correct any other formatting before your next update.
    147 Your weight unit is formatted incorrectly, so this item will be published without a weight unit.  Row-level warning Make sure your weight unit column entry is formatted as lb, oz or kg, and correct any other formatting before your next update.
    148 Your bundle column entry is formatted incorrectly, so this item will be published without being bundled with other products.  Row-level warning Make sure your bundle column entry is formatted as yes, no, true or false, and correct any other formatting before your next update.
    149 Your updated time column is formatted incorrectly, so this item will be published without an updated time.  Row-level warning Make sure your updated time column entry is formatted numerically, and correct any other formatting before your next update.
    150 Your data source could not be downloaded due to URL redirect issues.  File-level failure Check for any issues with your data source URL's formatting or your hosting site and correct them before your next update. Your data source URL may have exceeded 10 redirects, changed protocols during a redirect, or may be completely invalid.  
    151 This item will not be published because price information is required.  Row-level failure Enter correct price information in the price column before your next update.
    152 Your data source could not be validated because your file does not contain the minimum number of lines required for a valid data source.  File-level failure Make sure your data source contains at least two or more lines (a header line and one or more product lines) before your next update.
    153 One of your custom_label column's entries is too long, so this item will be published without that custom label. Row-level warning Make sure that all of your custom_label columns' entries are not longer than 100 characters before your next update.
    154 One of your product_type column's entries is too long, so this item will be published without that product type.  Row-level warning Make sure all of your product_type columns' entries are not longer than 750 characters before your next update.
    155 Your catalogue could not be validated because there are no products in your Shopify store to ingest.  File-level failure Check your product listings in your Shopify store and confirm that you have items for sale before your next update.
    156 Your additional image links exceed the limit for additional images, so this item will be published without some of your images. Row-level warning Limit entries in the additional links column to 10 or less.
    157 Some Google product category values are missing, which may limit visibility in recommendations, search results and shopping experiences. Row-level warning Check your Google product category values and make sure they're formatted with values from the appropriate GPC taxonomy for any items with associated Google product category values before your next update.
    158 Some Google product category values are formatted incorrectly, which may limit visibility in recommendations, search results and shopping experiences. Row-level warning Check your Google product category values and make sure they're formatted with values from the appropriate GPC taxonomy for any items with associated Google product category values before your next update.
    159 Some condition values are missing, which may limit visibility in recommendations, search results and shopping experiences. Row-level warning Check your condition values and make sure they are formatted as new, used or refurbished for any items with associated condition values before your next update.
    160 Some condition values are formatted incorrectly, which may limit visibility in recommendations, search results and shopping experiences. Row-level warning Check your condition values and make sure that they're formatted as new, used or refurbished for any items with associated condition values before your next update.
    161 Your iOS deep link for this item ID is invalid. Row-level warning Check your iOS deep link and make sure it's a valid deep link without any formatting errors before your next update.
    162 Your Android deep link for this item ID is invalid.   Check your Android deep link and make sure it's a valid deep link without any formatting errors before your next update.
    163 Some availability values were formatted incorrectly and have been corrected automatically. Row-level warning Enter availability values for all items or delete items that are missing availability values before your next update.
    164 Some condition values were formatted incorrectly and have been corrected automatically. Row-level warning Enter condition values for all items or delete items that are missing condition values before your next update. Condition values have to be formatted as new, used or refurbished.
    165 Some gender values were formatted incorrectly and have been corrected automatically. Row-level warning Check that your gender value entries are formatted as male, female or unisex before your next update.
    166 Some age_group values were formatted incorrectly and have been corrected automatically. Row-level warning Check that your age_group value entries are formatted as newborn, infant, toddler, kids or adult before your next update.
    167 Some size_type values were formatted incorrectly and have been corrected automatically. Row-level warning Check that your size_type value entries are formatted as regular, petite, plus, big_and_tall or maternity before your next update.
    168 Some of your utm_source values were formatted incorrectly. Those values have been corrected automatically to 'Pinterest' to ensure accurate UTM attribution. Row-level warning Review your utm_source values and make sure they're entered as ‘Pinterest’ to ensure accurate UTM source attribution.
    169 Your item's currency does not match the usual currency for the location where your products are sold or dispatched. Row-level warning Update your item's currency to match the location where your products are sold or dispatched if this is incorrect. If your item's currency is correct, no action is needed.
    170 Your item’s minimum advertised price is missing or is not formatted correctly. Row-level warning Make sure that the currency provided is properly formatted and that the price is >0.
    171 Some items were not published because the adult attribute was set to 'true'. Row- level warning Make sure the values in the 'Adult' column of your product feed are accurate. If the items are not considered adult, enter the values as 'false' before your next update.
    175 Your free_shipping_limit column is formatted incorrectly, so this item will be published without a free shipping limit. Row-level warning Please check that you are correctly sending a free_shipping_limit in the form: <number> <currency>. Examples of valid free_shipping_limit include '1.00GBP' and '1.00 GBP'. Do not include any currency symbols.
    176 Make sure your average_review_rating is numeric and a number between 1.0 and 5.0. Row-level warning Check and correct any formatting errors before your next update to try again.
    177 Your item_id for this item contains too many characters, so the item will not be published. Row-level failure Make sure your item_id is shorter than or equal to 127 characters.
    178 Your item_group_id for this item contains too many characters, so the item will not be published. Row-level failure Make sure your item_group_id is shorter than or equal to 127 characters.
    179 Your GTIN for this item is formatted incorrectly. Row-level warning Make sure your GTIN is all digits and 8, 12, 13 or 14 digits in length, not including dashes.
    180 Some fields have inconsistent currencies. Row-level warning Make sure currencies match for all fields related to price.
    181 Some items have invalid size systems. Row-level warning Make sure the size system field is one of: 'us', 'uk', 'eu', 'de', 'fr', 'jp', 'cn', 'it', 'br', 'mex' or 'au' (not case sensitive). These are the only countries where we support size systems.
    182 Some items have a sale price that’s 75% lower than the price. Row-level warning Make sure the sales prices you have provided are correct. 
    183 Some items have a shipping width that’s formatted incorrectly. Row-level warning Make sure the shipping width field contains a numeric value, then a valid dimension unit type ('in', 'ft', 'mm', 'cm', 'm'). Example format: '16in' or '16 in'
    184 Some items have a shipping height that’s formatted incorrectly. Row-level warning Make sure the shipping height field contains a numeric value, then a valid dimension unit type ('in', 'ft', 'mm', 'cm', 'm'). Example format: '16in' or '16 in'
    188 Some items have a sale price that’s higher than the product price. Row-level warning Make sure you have listed the correct sale price as the sale price value is higher than the price value. The sale price will be defaulted to the price value. 
    189 Some items have a MPN that’s formatted incorrectly. Row-level warning Make sure MPNs are formatted correctly. A valid MPN should be 1-70 characters and should not contain terms like 'n/a'.
    1001 Some images cannot be found. Row-level failure Make sure your image link is a link to an image file and can be downloaded by a user-agent.
    1007 Some images have unacceptable formats. Row-level failure Send valid image URLs with image files in the destination.
    1008 We experienced a technical difficulty and were unable to ingest this item of your feed. The next ingestion will happen in 24 hours. Row-level failure Please wait 24 hours for the next ingestion. If the problem persists, please contact support.
    1012 This item will not be published because the maximum number of items in this group has been exceeded.  Row-level failure Reduce the number of items listed for this group to 350 or less.
    1013 Your feed contains significantly more or fewer products compared to the last successful data ingestion. File-level warning Check whether all products are included in your data source.
    1014 Your feed contains more than 99% fewer products compared to the last successful data ingestion. File-level failure Check whether all products are included in your data source.
    4023 Your item does not meet Pinterest's Merchant Guidelines, so it will not be published. Row-level failure Review Pinterest's Merchant Guidelines and, if possible, correct the issues that your item may have so that it can be published on your next ingestion.
    4028 Some main images cannot be found. Row-level failure Check for any issues with your main image's URL formatting or your hosting site before your next update.
    4029 Some additional images cannot be found. Row-level warning Check for any issues with your additional images' URL formatting or your hosting site before your next update. 
    4042 Items in your feed have been published on Pinterest, but some items were not published because they do not meet Pinterest's Merchant Guidelines. Row-level failure Review Pinterest's Merchant Guidelines and, if possible, correct the issues that your item may have so that it can be published on your next ingestion.
    4057 Your Shopify products are not published on Pinterest. Row-level warning Make sure your products are active and available to the Pinterest sales channel in Shopify. For more information, visit the Shopify Help Centre
    4058 You have not provided your Shopify-hosted online shop URL. Row-level warning Use Shopify's bulk editor to select the 'Available to online store' option. Shopify Lite customers must upgrade to a Basic Shopify plan to create an online store. For more information, visit the Shopify Help Centre.
    4059 You have not translated product titles and information for multiple international Shopify shops.  Row-level failure Provide translation as needed for each feed. For more information, visit the Shopify Help Centre.
    What's the next step?

    Once your data source has been ingested successfully, find out how to Create product groups. If your data source has not been ingested successfully, check out how to troubleshoot data source error messages.

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