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If your payment failed or your card is declined:

  • Check your email for more details about the declined payment.
  • Make sure the card on file is accepted in your country. Please note that we currently do not accept prepaid cards (e.g. gift cards and stored value cards).
  • Confirm that your billing address and card address match.
  • Confirm that your business country matches your ad account country. If you need to change your billing country, please set up a new advertiser account.
  • Check that the billing country is on the list of countries we support
  • Contact your card company.
  • If you resolve the issue with your bank or have another credit card you can use, change your billing information. Your ad campaign may be paused until we successfully process a payment.

    View our list of accepted payments.

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