We need additional information to help ensure you meet the minimum age requirements to have a Pinterest account.

You can update your age in your settings. If the age on your account is currently listed as under 18 years old and you'd like to change it, we'll send you an email with a link to verify your age. You can continue using Pinterest without verifying your age, but you won't have access to certain features based on our teen safety settings.

When we deactivate your account for age-related reasons, we'll send you an email letting you know. Click the link provided in that email to submit your appeal and verify your age. Note that all appeals must be made using this link, which will expire after seven days.

No. We require all users to go through a verification process with our trusted third party partner to have their accounts reviewed for reactivation. Please do not send any sensitive documents, such as your government ID or birth certificate, to Pinterest directly. We cannot process your age verification through our support emails or contact form. If we need to verify your age, you’ll receive a link where you can securely upload your documents.

Our verification partner is PCI Level 1 compliant and regularly conducts routine audits, vulnerability scans, and security tests to ensure compliance with privacy best practices and standards.

It can take up to five business days to verify your age. We’ll send you an email to let you know the outcome once it’s been processed.

You can choose to use your government ID or birth certificate. You may be asked to take a selfie to make sure you’re the one in the ID photo. 

Tips for submitting your verification:

• Avoid using flash on your camera as it may leave whiteout areas.
• Don’t use filters on your photos. It may look as though you’ve tampered with your documents. 
• Make sure that all photos are in focus.
• Preview the photos before you send them to be sure you’ve fully captured and can clearly read all the information on the document.
• Don’t submit any scanned documents. Only photos are accepted as it allows our verification partner to confirm that the documents are in your possession.

We’ll send you an email once your appeal has been processed. If the appeal was accepted, your account will be reactivated and you can log back in.

We’ll send you an email once your appeal has been processed. If your appeal is not accepted, your account will remain deactivated. If you believe this is an error, you can email privacy-support@pinterest.com to request a new link to appeal.