Common business questions

Here are some common questions we receive from businesses getting started on Pinterest:

How do I claim a username?
Can I link my Facebook page to my account?
Can I have multiple admins on my account?
How do people find my business?
Why can't I see my Pins in categories or search?
Why isn’t my country available in the Ads Manager signup flow?
If you think one of your employees has already created an account with your business trademark, first try to recover it or search within your company for the account information. 
 
If you can't remember the email used to create the account, you can request access to the trademarked username on the account. Fill out our trademark complaint form and we'll get back to you.
 
If your request is valid, you won't get access to the account itself—you'll just get the username to use on a new account.
 
Once we’ve accepted your request, our team will reach out to the account owner to let them know. If the owner doesn’t write back to us, we’ll free up the username. However, if the owner wants to keep the username, we’ll review their appeal to evaluate whether or not they have a legitimate claim to it.  
 
We respect the trademark rights of others. Accounts with usernames, board names or any other content that misleads others or violates another’s trademark may be updated, transferred or permanently suspended.
 
If you don't own a trademark for the username that you'd like to use, you should pick a different one. When you add Pins on Pinterest, other people see your business' name, not your username. Your account's username simply determines your profile's address (i.e., pinterest.com/example_username).
 

Right now, you can only link a personal Facebook profile to a Pinterest account.
 
You can't link to or log in with a Facebook business page. If Facebook allows this type of connection in the future, we may add it to Pinterest as well. If you would like to unlink your personal Facebook profile from your Pinterest business account, just click your profile button in the top-right toolbar while logged into your business account. Next, click the bolt button and scroll to the Social Networks section. Toggle the Login with Facebook to *NO*. Click Save Profile when you're finished.
 
As a work-around, you can make posts on your Facebook business page that contain your Pinterest URL (pinterest.com/USERNAME/), board URLs or Pin URLs. 
 

Right now, you can only have one email address on a business account at a time.
 
We recommend using a permanent email for your account, like info@yourcompany.com, to make sure you can always access Pinterest. 
 

People can find your business account using our search bar. 
 
Search for your business name, then click on 'People' to view profile results.

It can take up to four days for your account to start appearing in search. 
 
Also, your Pins might not show up in search results or categories because our community adds Pins at such a fast rate. We can't guarantee that your Pins will appear in searches or categories, but these tips might help! 
 
  1. Categorize your boards
  2. Give a great description to your boards and Pins
  3. Check out our Business Blog for search strategies


Promoted Pins are only available for businesses in the following countries at this time:

  • United States
  • Canada
  • United Kingdom
  • Ireland
  • Australia
  • New Zealand

Support for additional markets is coming soon - stay tuned for information regarding your country.

Tips and Troubleshooting

If you'd like to share feedback about any of these features, please visit our feedback survey

Help us improve Pinterest