Law enforcement guidelines

Every company that stores information—from banks to phone companies to email providers—should have policies and guidelines for responding to requests for user information from folks like law enforcement agencies, courts, etc. These are ours. Most of this information is intended for law enforcement, judicial and regulatory personnel. If you are none of these and have questions, browse our help articles.
 

What’s Pinterest?

To learn more about Pinterest, check out What's Pinterest? section below.
 

What user information does Pinterest have?

Pinterest stores and maintains user information as described in our Privacy Policy and the applicable Terms of Service [consumer, business]. You can find examples of information we store in our Privacy Policy.
 
We can’t guarantee that the information described in the Privacy Policy or applicable Terms of Service will be available for any given user. Pinterest doesn't necessarily maintain a copy of the image, audio or video file a user saves to Pinterest. For example, users can link to video services like YouTube and the video is played through YouTube's API.
 

What does Pinterest require to produce user information?

For U.S. Law Enforcement
 
You must obtain a valid subpoena, court order or search warrant ("Law Enforcement Request") to compel Pinterest to provide any user's information. To compel Pinterest to provide any user's content, you must obtain a valid search warrant.
 
For Non-U.S. Law Enforcement
 
You can't compel Pinterest to provide any user information unless you obtain a valid U.S. court order (via the mutual legal assistance treaties or letter rogatory).
 

What does Pinterest need to share user information with law enforcement?

To respond to your Law Enforcement Request(s), we’ll need:
 
  1. The applicable Law Enforcement Request we described above
  2. The username (pinterest.com/[username]) and/or email address used to create their Pinterest account
  3. A valid return email address from an official government domain
In order to make sure your Law Enforcement Request is narrow and does not seek more information than necessary (potentially at additional cost and time), we ask for the following:
  1. A sufficiently narrow/defined time period;
  2. A specific event or action that the subject took;
  3. A specific reference (ex:, Pin URL = https://pinterest.com/pin/424605071088241488/). 
 

How do I request the preservation of and/or production of user information?

Pinterest must be notified in accordance with applicable U.S. law or valid legal process via our Law Enforcement Request Form. Electronic process only.
 
We'll only respond to requests from law enforcement. If you aren't law enforcement and have an issue, browse our help articles
 
Acceptance of legal process doesn't waive any objections Pinterest may have, including jurisdiction or proper service.
 

Do you notify users of a preservation request?

No, we only notify users of Law Enforcement Requests for their information.
 

Do you notify users of a Law Enforcement Request?

Yes, our policy is to notify users of Law Enforcement Requests by providing them with a complete copy of the request before producing their information to law enforcement. We may make exceptions to this policy where:
  • we are legally prohibited from providing notice (e.g. by an order under 18 U.S.C. § 2705(b));
  • an emergency situation exists involving a danger of death or serious physical injury to a person;
  • we have reason to believe notice wouldn't go to the actual account holder (e.g. an account has been hijacked)

If we receive a National Security Letter (NSL) from the U.S. government that includes an indefinite non-disclosure order, our policy is to ask the government to seek judicial review of the order pursuant to the USA FREEDOM Act.

​In cases where notice isn't provided because of a court order or emergency situation, our policy is to provide notice to the user once the court order or emergency situation has expired.
 
Note: Officer authored affidavits, descriptions, cover letters or similar statements are not sufficient to preclude notice to our users. You must provide a court order issued in accordance with 18 U.S.C. § 2705(b) or cite an applicable statute if you wish to prohibit user notice of your Law Enforcement Request. Please contact us if you have any questions regarding this.
 

Do you include a copy of the Law Enforcement Request in your notice to users?

Yes, we include the complete Law Enforcement Request that was served on Pinterest when we notify the user (unless prohibited from notifying the user—see above).
 

What are the costs of preservation and/or production requests?

If we may seek reimbursement for the actual costs of preserving and/or producing information, Pinterest will provide a good faith estimate of such costs as part of our production or upon law enforcements request prior to our processing. Costs are based on the amount of data, time and resources required to process and query the raw data Pinterest maintains.
 

Do you provide a Certificate of Authentication or Expert Testimony?

Pinterest provides a certification from its records custodian with each production but is not generally able to provide in person testimony or expert witness.
 

Emergency Contact

If you are a user and aware of imminent harm to an individual or individuals, please contact local law enforcement authorities immediately.
 
In a situation where there is an emergency involving danger of death or serious physical injury, law enforcement can submit a request for disclosure of user information to Pinterest by contacting us at our emergency law enforcement email: lawenforcement@pinterest.com.
 
We'll only respond to emails from law enforcement. If you aren't law enforcement and have an issue, browse our help articles. Emailing this alias is considered abuse.
 
Pinterest will review and respond to these requests on a case-by-case basis.
 

Miscellaneous

Do you maintain a transparency report?
 
 
Do you have a public position on bulk government surveillance requests?
 
Consistent with these law enforcement guidelines, Pinterest requires all requests for user information to be limited to specific and known users for lawful purposes. Pinterest has not and does not participate in the collection of bulk user information at the government's request. Pinterest opposes compelled back doors and supports reforms to limit bulk surveillance requests.
 
 
How can I find account-identifying information?
 
Users on Pinterest have a display name (at the top of their profile) and a unique username (in their profile's URL). To find an account, we need the username or the email address on the account. (The email address is private and generally only attainable from the Pinner themselves, or in NCMEC CyberTips.)
 
Follow these instructions to find a username:
  • On the Pinterest website On the Pinterest website
    Once you’re on a user’s profile, you’ll find their username in the address bar following “https://www.pinterest.com/” (highlighted below).
     

     
  • In the iOS app In the iOS app
    Once you’re on a user’s profile, tap the flag in the top left corner of the screen. The user’s username will appear in parentheses near the bottom of the screen (pictured below).
     
    “If you block Pinner Name (username)...”
     
  • In the Android app In the Android app
    Once you’re on a user’s profile, tap the flag in the top left corner of the screen. The user’s username will appear in parentheses near the bottom of the screen (pictured below).
     
    “If you block Pinner Name (username)...”
     
I have questions about CyberTips, what should I do?
 
Please contact lawenforcement@pinterest.com. Electronic process only please. 
 
We'll only respond to emails from law enforcement. If you aren't law enforcement and have an issue, browse our help articles
 

What's Pinterest?

Pinterest is an online tool for collecting, organizing and discovering interests. You can save a link to media content (ex: images, video or audio) from across the internet, or upload your own images to Pinterest (you can't upload audio or video directly to Pinterest right now).
 
You save Pins to boards. You can invite other people to save Pins to a board with you.
 
You can follow other people's boards, and save, like or comment on other people's Pins.
 
You see the Pins of the people or boards they follow in a chronologically ordered home feed.
 
You can discover new Pins, boards, and people by browsing our topic feeds (Home Decor, Men's Fashion) or searching for specific content.
 
More general information about how to use Pinterest.
 

Pins

A Pin is comprised of media content (an image, audio or video), a short description and a link. There are a few ways to save Pins, via: (1) pinterest.com, (2) the Pinterest browser button, (3) the Pinterest mobile application for iOS or Android) and (4) a Save button that third party content owners choose to add to their websites.
 
When saving a Pin, you can customize the Pin's description and choose the board to save it to.
 
Note: In some cases, the website/content owner prepopulates the Pin's description with information about the content (like "lazy_cat.jpg" or “Confessional Cheesecake Recipe | via mbarton.org”). Anyone can change this description while saving a Pin for yourself.
 
People may choose to write their own or edit the source and description after they have initially saved the Pin.  After saving, they can edit the description or source link. They can also move Pins between boards or save the same Pin to multiple boards.
 
Editing a Pin.
 
You can move a Pin between boards or save it to multiple boards. More general information about Pins.
 

Board and Secret Boards

A board is a collection of Pins usually organized around a theme or topic. You can invite other people to save Pins to your boards.
 
Boards can be public or secret. Learn more about boards and secret boards.
 

Saved Pins

You can save other people's Pins on Pinterest to your own boards. In some cases, the save chain may be several saves away from the original person who saved it (X repinned it from Y who repinned it from Z, the original content poster).
 
If you delete a Pin, it doesn't delete other saves of that Pin from other people's boards.
 
Learn more about Saving Pins.
 
Note: When saving a Pin, the description prefills with the last person's description. You can change this while saving the Pin or edit the description any time after you've saved it.
 

Likes

You can also like Pins and they’ll show up in the “Likes” section of their profile. You can unlike Pins you've liked. Once you unlike a Pin, it won't show up in your profile. All likes are public. 
 

Comments

Anyone can comment on Pins they can see. You can delete your own comments as well as comments other people's comments on your Pins. Comments are public if the board is public. Learn more about comments.
 
Note: What looks like the first comment in a Pin is actually the Pin description—not a comment. 
 

Profile

All Pinterest profiles are public and include certain self-provided information (name, profile picture) as well as boards, Pins, likes, followers and the people they're following. The info available on a profile:
 
  1. Name (required)
  2. Username (required)
  3. Location (not required)
  4. Profile description with a 500 character limit (not required)
  5. Website (not required)
  6. Profile picture (not required)
  7. Facebook or Twitter, if you choose to link to these accounts (not required)
We don't require you to provide your real name, nor do we verify your name or location.
 
You can edit your profile information at any time, unless we've suspended your account.