Login trouble

Get help for:

Having trouble logging in? What seems to be the problem?

You need to reset your password
We don't recognize your email
Your account is in safe mode
Your account was suspended
You can’t log in with Facebook, Twitter or Google+
Your email is old/inaccessible
If you forgot your password (or simply need to reset it), we can send you a link to reset it.
 
To reset your password:
  1. Request a password reset by giving us your email address
  2. Check your inbox for an email to reset your password
  3. Click the link in the email and enter a new password
Once you reset your password, you'll need to update it on all of your devices (if you use more than one device to use Pinterest).
 
You can't use any recently used passwords. We do this to keep your account safe and can't make any exceptions.
 

If we don't recognize your email address, there are a few things you can try.

  1. If your account's connected to Facebook or Twitter, click Log in with Facebook or Log in with Twitter when logging in
  2. Request a password reset using your email addresses, including any emails you may have used in the past
  3. Try logging in with a typo'd email address and your password. Common typos are:

Safe mode is our way of protecting your account if we see suspicious activity.
 
Suspicious activity includes (but isn't limited to) things like:
  • Logins from unusual locations
  • Many logins within a short period of time
  • Spammy behavior
To remove safe mode, all you need to do is reset your password. Resetting your password logs all devices out of your account, so only you will have access to your account.
 
If your account is linked to Facebook or Twitter, you can log in using those to lift safe mode and access your account.
 

If your account’s suspended, you’ll see an error message when you try to log in. It may be because you did something that went against our Acceptable Use Policy.
 
We have policies and tools in place to keep Pinterest a safe and trustworthy site. Sometimes we make mistakes though, so if you think we shouldn’t have suspended your account, get in touch with us
 
Make sure to check out our content policies to see what's allowed on Pinterest.
 

If you're having trouble logging in with Facebook, Twitter or Google+, there are a few things you can try.
 
  1. Make sure you're logged into the Facebook/Twitter/Google+ account that's linked to Pinterest - if you're logged out or if you try to log in using the wrong account, you'll have trouble logging into the correct Pinterest account
  2. Check that you have popups turned on - a login window will prompt you to log in, or will log you in automatically if you're already logged into Facebook/Twitter/Google+
  3. Try logging in with your email and password - you can request a password reset if you can't remember it
If you created your Pinterest account using Facebook, Twitter or Google+, the email address on your Pinterest account is likely the same address that's on your Facebook, Twitter or Google+ account.
 

You can still log in with your old email as long as you remember your password. The best thing to do is to try logging in to your account with your old email address by cycling through possible passwords. Or if you're connected to Facebook or Twitter, you can always log in using those.
 
Once logged in, you can update your email address in settings.
 
If you can't get into your email account and you don't have an alternative method of logging in such as Facebook or Twitter, then unfortunately we can't confirm that you are the account owner. The best thing to do in this case is to create a new account. You can Pin items from your old account to your new account and follow people you were following before.
 
 

Tips and Troubleshooting

Not getting our emails? Check your spam folder. Learn more.

Having trouble logging in? What seems to be the problem?

You need to reset your password
We don't recognize your email
Your account is in safe mode
Your account was suspended
You can’t log in with Facebook, Twitter or Google+
Your email is old/inaccessible
If you forgot your password (or simply need to reset it), we can send you a link to reset it.
 
To reset your password:
  1. Request a password reset by giving us your email address
  2. Check your inbox for an email to reset your password
  3. Click the link in the email and enter a new password
Once you reset your password, you'll need to update it on all of your devices (if you use more than one device to use Pinterest).
 
You can't use any recently used passwords. We do this to keep your account safe and can't make any exceptions.
 

If you can't log in with your email address, there are a few things you can try:

  1. If your account's connected to Facebook or Twitter, tap Log in with Facebook or Log in with Twitter when you're logging in
  2. Request a password reset using your email addresses, including any emails you may have used in the past
  3. Try to logging in with a typo'd email address and your password. Common typos are:

Safe mode is our way of protecting your account if we see suspicious activity. 
 
Suspicious activity includes (but isn't limited to) things like:
  • Logins from unusual locations
  • Many logins within a short period of time
  • Spammy behavior
To remove safe mode, all you need to do is reset your password. Resetting your password logs all devices out of your account, so only you will have access to your account.
 
If your account is linked to Facebook or Twitter, you can log in using those to lift safe mode and access your account.
 

If your account’s suspended, you’ll see an error message when you try to log in. It may be because you did something that went against our Acceptable Use Policy
 
We have policies and tools in place to keep Pinterest a safe and trustworthy site. Sometimes we make mistakes though, so if you think we shouldn’t have suspended your account, get in touch with us.
 
Make sure to check out our content policies to see what's allowed on Pinterest.
 

If you're having trouble logging in with Facebook, Twitter or Google+, there are a few things you can try.
  1. Check that your Facebook/Twitter login credentials stored in iOS are correct - on your iPhone, go to Settings >> Facebook/Twitter and tap your username to view your login information
  2. Make sure that Facebook/Twitter has access to Pinterest - on your iPhone, go to Settings >> Privacy >> Facebook/Twitter and toggle the Pinterest setting to Yes
  3. If you're using Google+, make sure that you're signed into Google+ using your mobile web browser
  4. Try logging in with your email and password - you can request a password reset if you can't remember it

You can still log in with your old email as long as you remember your password. The best thing to do is to try logging in to your account with your old email address by cycling through possible passwords. Or if you're connected to Facebook or Twitter, you can always log in using those.
 
Once logged in, you can update your email address in settings.
 
If you can't get into your email account and you don't have an alternative method of logging in such as Facebook or Twitter, then unfortunately we can't confirm that you are the account owner. The best thing to do in this case is to create a new account. You can Pin items from your old account to your new account and follow people you were following before.
 
 

Tips and Troubleshooting

Not getting our emails? Check your spam folder. Learn more.

Having trouble logging in? What seems to be the problem?

You need to reset your password
We don't recognize your email
Your account is in safe mode
Your account was suspended
You can’t log in with Facebook, Twitter or Google+
Your email is old/inaccessible
If you forgot your password (or simply need to reset it), we can send you a link to reset it.
 
To reset your password:
  1. Request a password reset by giving us your email address
  2. Check your inbox for an email to reset your password
  3. Click the link in the email and enter a new password
Once you reset your password, you'll need to update it on all of your devices (if you use more than one device to use Pinterest).
 
You can't use any recently used passwords. We do this to keep your account safe and can't make any exceptions.
 

If you can't log in with your email address, there are a few things you can try:

  1. If your account's connected to Facebook or Twitter, tap Log in with Facebook or Log in with Twitter when you're logging in
  2. Request a password reset using your email addresses, including any emails you may have used in the past
  3. Try to logging in with a typo'd email address and your password. Common typos are:

Safe mode is our way of protecting your account if we see suspicious activity. 
 
Suspicious activity includes (but isn't limited to) things like:
  • Logins from unusual locations
  • Many logins within a short period of time
  • Spammy behavior
To remove safe mode, all you need to do is reset your password. Resetting your password logs all devices out of your account, so only you will have access to your account.
 
If your account is linked to Facebook or Twitter, you can log in using those to lift safe mode and access your account.
 

If your account’s suspended, you’ll see an error message when you try to log in. It may be because you did something that went against our Acceptable Use Policy
 
We have policies and tools in place to keep Pinterest a safe and trustworthy site. Sometimes we make mistakes though, so if you think we shouldn’t have suspended your account, get in touch with us.
 
Make sure to check out our content policies to see what's allowed on Pinterest.
 

If you're having trouble logging in with Facebook, Twitter or Google+, there are a few things you can try.
  1. Check that your Facebook/Twitter login credentials stored in iOS are correct - on your iPad, go to Settings >> Facebook/Twitter and tap your username to view your login information
  2. Make sure that Facebook/Twitter has access to Pinterest - on your iPad, go to Settings >> Privacy >> Facebook/Twitter and toggle the Pinterest setting to Yes
  3. If you're using Google+, make sure that you're signed into Google+ using your mobile web browser
  4. Try logging in with your email and password - you can request a password reset if you can't remember it

You can still log in with your old email as long as you remember your password. The best thing to do is to try logging in to your account with your old email address by cycling through possible passwords. Or if you're connected to Facebook or Twitter, you can always log in using those.
 
Once logged in, you can update your email address in settings.
 
If you can't get into your email account and you don't have an alternative method of logging in such as Facebook or Twitter, then unfortunately we can't confirm that you are the account owner. The best thing to do in this case is to create a new account. You can Pin items from your old account to your new account and follow people you were following before.
 
 

Tips and Troubleshooting

Not getting our emails? Check your spam folder. Learn more.

Having trouble logging in? What seems to be the problem?

You need to reset your password
We don't recognize your email
Your account is in safe mode
Your account was suspended
You can’t log in with Facebook, Twitter or Google+
Your email is old/inaccessible
If you forgot your password (or simply need to reset it), we can send you a link to reset it.
 
To reset your password:
  1. Request a password reset by giving us your email address
  2. Check your inbox for an email to reset your password
  3. Click the link in the email and enter a new password
Once you reset your password, you'll need to update it on all of your devices (if you use more than one device to use Pinterest).
 
You can't use any recently used passwords. We do this to keep your account safe and can't make any exceptions.
 

If you can't log in with your email address, there are a few things you can try:

  1. If your account's connected to Facebook or Twitter, tap Log in with Facebook or Log in with Twitter when you're logging in
  2. Request a password reset using your email addresses, including any emails you may have used in the past
  3. Try to logging in with a typo'd email address and your password. Common typos are:

Safe mode is our way of protecting your account if we see suspicious activity. 
 
Suspicious activity includes (but isn't limited to) things like:
  • Logins from unusual locations
  • Many logins within a short period of time
  • Spammy behavior
To remove safe mode, all you need to do is reset your password. Resetting your password logs all devices out of your account, so only you will have access to your account.
 
If your account is linked to Facebook or Twitter, you can log in using those to lift safe mode and access your account.
 

If your account’s suspended, you’ll see an error message when you try to log in. It may be because you did something that went against our Acceptable Use Policy
 
We have policies and tools in place to keep Pinterest a safe and trustworthy site. Sometimes we make mistakes though, so if you think we shouldn’t have suspended your account, get in touch with us.
 
Make sure to check out our content policies to see what's allowed on Pinterest.
 

If you're having trouble logging in with Facebook, Twitter or Google+, there are a few things you can try.
  1. Make sure that you're logged into the correct Facebook/Twitter account in the Android Facebook/Twitter app
  2. Check that the Facebook/Twitter/Google+ account in your Android settings is correct - go to Settings >> Facebook/Twitter/Google+
  3. Try logging in with your email and password - you can request a password reset if you can't remember it

You can still log in with your old email as long as you remember your password. The best thing to do is to try logging in to your account with your old email address by cycling through possible passwords. Or if you're connected to Facebook or Twitter, you can always log in using those.
 
Once logged in, you can update your email address in settings.
 
If you can't get into your email account and you don't have an alternative method of logging in such as Facebook or Twitter, then unfortunately we can't confirm that you are the account owner. The best thing to do in this case is to create a new account. You can Pin items from your old account to your new account and follow people you were following before.
 
 

Tips and Troubleshooting

Not getting our emails? Check your spam folder. Learn more.

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