If you still have trouble after trying the tips below, don’t hesitate to reach out to us or the seller. If you’ve already paid, you’ll need to contact the seller. If you’re having trouble before that point, let us know.
You can’t enter your payment info
You were charged an incorrect amount
You didn’t make a purchase
If you’re getting an error message or just can’t enter your payment info, it could be one of a few different things:
- Check that you’ve entered everything correctly—it sounds simple, but this fixes most problems
- Make sure that your card hasn’t expired and isn’t set to expire in the next few months
- Check that your card is a credit or debit card with a major network (Visa, MasterCard, American Express, or Discover)—you can’t use a networkless ATM card
- Make sure that your billing zip code is accurate, and the same zip code on file at your bank
- Check that you’re using the correct CVV (security code), and not a different number. Need help finding your CVV?
Some banks are sensitive about online purchases—you should also try calling your bank to verify that they haven’t blocked your card. If you’re still having trouble, let us know.
If you think you were charged the wrong amount, and you can see the charge on your card activity statement, reach out to the seller right away. The sooner you reach out to the seller, the easier it is for them to help you adjust that charge.
If you see an order on your account that you didn’t make, change your password immediately. It’s possible that someone has gained access to your account. After that, we recommend doing two things:
- Contact the seller and ask them to cancel the order, explaining the situation
- Contact your bank and let them know about the issue
If you suspect that a technical issue caused you to submit an order (a bug, glitch, etc.), let us know so we can look into it. If you’ve already been charged, you’ll still need to contact the seller to cancel the order.
For all other payment issues, let us or the seller know.
If your card has already been charged, or the order has already been placed, please contact the seller. Only the seller (not Pinterest) can change or cancel an order after it’s been submitted.
If your card hasn’t been charged and you’re having problems completing your order—like adding payment info, selecting a payment method, etc.—let us know.