Product issues

If you received the wrong product or have another item-specific issue, contact the seller for help.
 
We also recommend contacting the seller for issues like:
  • Damaged, defective or inoperable products
  • Wrong size, fit or other similar issues
Each seller has their own return, refund and exchange policies, and some of these issues may not be covered under the seller’s policies.
 
You can find a seller’s policies on each buyable Pin, both before and after you've placed an order. To find a Pin you've already purchased, go through the Order history page.