Shipping and delivery issues

Each seller has their own shipping and delivery options, so shipping won’t always be the same for each of your orders. Make sure you check what shipping option you selected, as some methods are faster than others. You can do that from the Order history page.
 
We recommend contacting the seller for issues like:
  • No delivery, or excessively late delivery
  • Goods damaged during shipping / delivery
  • Incorrect shipping rates / charges
If the seller provided tracking information in the order confirmation email, make sure to track your order before contacting them for help.