Is something broken?

Get help for:

If you're having problems on the web, make sure to check your internet connection. We recommend using the strongest possible connection to browse Pinterest.

If you have a strong connection, try these tips:

Check your browser:

  1. Make sure you're using the latest version of your browser
  2. Clear your browser's cache and cookies
  3. Try a different browser like Chrome or Firefox
  4. Disable any browser extensions one by one to see if they're affecting Pinterest
  5. Try using https://www.pinterest.com instead of http://www.pinterest.com

Check your computer:

  1. Temporarily turn off your ad blocker software
  2. Connect your computer directly to the internet instead of a wireless router
  3. Restart your computer
  4. Try from a different computer

If you're still experiencing an issue after an hour or so, and it's not listed under our known issues, get in touch with us.

Still having trouble? What seems to be the problem?

Pinterest isn't loading
You're not getting our emails
Pinterest isn't working in Opera or Internet Explorer 7.0-9.0

If you only see the header of Pinterest, there's a problem with your browser loading javascript.

Make sure javascript is enabled in your browser.

If you're seeing only links and no images, there's a problem with your browser loading our CSS file.

Use the Check your browser steps above.

Sorry you're not getting our emails!

Check out trouble with Pinterest emails for more help. 

Pinterest works great on the latest versions of:
 
  • Chrome
  • Firefox
  • Safari
  • Internet Explorer
Sorry, but we don't support:
 
  • Internet Explorer 7.0 - 9.0
  • Opera

See http://www.whatismybrowser.com/ if you're not sure what browser and version you're using.

Many issues with mobile apps are usually caused by weak wifi or service connectivity. We recommend using the strongest connection possible (whether that's wifi or data service through your carrier).
 
If you're having trouble, try switching to the other connection method.
 
If you have a strong connection, try these tips:
  1. Look for an app update from iTunes (search for Pinterest and tap Update)
  2. Turn your device off and on
  3. Uninstall and reinstall the app (you'll only be able to do this if you have iOS 6 or higher)
  4. Check for an iOS update in your iPhone's settings
Many issues with mobile apps are usually caused by weak wifi or service connectivity. We recommend using the strongest connection possible (whether that's wifi or data service through your carrier).
 
If you're having trouble, try switching to the other connection method.
 
If you have a strong connection, try these tips:
  1. Look for an app update from iTunes (search for Pinterest and tap Update)
  2. Turn your device off and on
  3. Uninstall and reinstall the app (you'll only be able to do this if you have iOS 6 or higher)
  4. Check for an iOS update in your iPad's settings
Many issues with mobile apps are usually caused by weak wifi or service connectivity. We recommend using the strongest connection possible (whether that's wifi or data service through your carrier).
 
If you're having trouble, try switching to the other connection method.
 
My internet connection is strong
I'm seeing an error message when logging in

If you have a strong internet connection, you can try the following common fixes.

  1. Look for an app update from the Google Play Store (search for Pinterest and tap Update)
  2. Turn your device off and on
  3. Uninstall and reinstall the app
  4. Check for an Android OS update in your device's settings
  5. Go to your device's Settings > Apps/Application manager > Pinterest
  6. Tap Clear data. If possible, select Move to SD card
  7. Delete any applications or files you're not using

If you're seeing an error message like "Our server is experiencing a mild case of the hiccups" or something similar, this may mean that your app has gotten stuck when trying to connect to Pinterest.
 
To fix this, you'll want to Force stop the app.
 
To force stop the Pinterest app:
  1. Open your device's settings (called Settings on most Android devices)
  2. Find and select the Apps option
  3. In the list of apps, find and select Pinterest
  4. Choose to Force stop the Pinterest app
Once you've done that, reopen the app and trying logging in with your email and password.

 

Tips and Troubleshooting

For the best Pinterest experience, have at least 20 MB of available space. You can check your device's available space by going to Settings > Storage