Quick fixes to common problems

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Sometimes Pinterest doesn't work like it should, but don’t fret. Here are some quick fixes for the most common problems we see when using Pinterest on the web. 
 
Check your internet connection
Check your browser
Check your computer
Check your settings on Pinterest
Check your email (Gmail, Yahoo, etc.) and email settings
We recommend using the strongest internet connection available, whether that’s wireless (Wifi) or wired (using an ethernet cable). 
 
Common problems related to connection issues:
—Pinterest doesn’t load
—You can’t upload a Pin or use the Pinterest browser button
—Your home feed and notifications don’t update or load
—You see a grey screen on all Pinterest pages
—Images load slowly or partially
 
  • Visit a different website
Head to a simple site, like Google. If the page loads, it’s an issue with using Pinterest. If the page doesn’t load, it’s a problem with your internet connection.
 
If it's an issue with using Pinterest, try the fixes under Check your browser and Check your computer.
 
  • Try connecting on a different computer
If you can connect to the internet on a different device, then there’s likely an issue with your computer.
 
  • Reset your wireless router
Sometimes routers just need a hard reset. Pull the power cord out of your router, then plug it back in. You’ll need to wait a few minutes for it to reboot.
 
  • Switch to a different connection
If you’re on a wireless connection, use an ethernet cable to connect directly to your router. This will help you bypass any Wifi issues that your router might be having.
 

We recommend using Chrome, Firefox or Safari when using Pinterest on the web.
 
If you’re having issues with the Pinterest browser button, try our quick troubleshooting steps.
 
Common problems related to browser issues:
—Your browser or page keeps freezing or crashing
—Images don’t load
—Buttons don’t work
—You can’t upload a Pin or use the Pinterest browser button
—You can’t log in, or keep looping back to the login page
 
  • Clear your cache and cookies
Your browser’s cache and cookies help you avoid loading the same images more than once. Sometimes they can break or run into other issues, which is why it’s good to occasionally clear them. Find out how to clear your cache and cookies.
 
  • Switch to our preferred browsers—Chrome, Firefox or Safari
These browsers are the most reliable ones around. We have a particular soft spot for Chrome.
 
We only support Chrome, Firefox, Safari and Internet Explorer 10+. We don't support Internet Explorer 7.0-9.0 or any other browser.
 
  • Make sure your browser is up to date
An outdated browser can wreak havoc on most web pages, not just Pinterest. Check your browser to see if you have the latest version.
 
  • Try browsing Pinterest in incognito/private mode
Browsing in private mode turns off your extensions, and doesn’t use the same cache or cookies as your regular browsing. Learn more about browsing in private in ChromeFirefoxSafari and Internet Explorer.
 
If you’re still having trouble in private mode, then there could be a Pinterest bug. Let us know
 
If browsing in private mode fixed your problem, you’ll want to clear your cache and cookies or try disabling your extensions until you find the culprit.
 
  • Turn off your extensions and add-ons
Ad-blocking and anti-tracking extensions (like Adblock or Ghostery) often conflict with Pinterest. Try disabling those extensions and see if that fixes the problem.
 
  • Make sure Javascript is enabled in your browser
Most of Pinterest relies on Javascript to show you the right images and buttons. If Javascript is disabled, you won’t be able to use Pinterest.
 
You can check to see if Javascript is enabled in your browser. Or figure out if your browser is missing Javascript entirely.
 

While it’s more likely that there’s an issue with your browser, you may occasionally run into an issue with your computer. Try these fixes if you’re experiencing some of the problems listed below.
 
Common problems related to computer issues:
—Your browser or page keeps freezing or crashing
—You see security-related warnings in your browser
—Images load slowly or partially
—Your internet connection cutting out
 
  • Turn off your virus-detecting software
Virus-detecting software (like Avast, Norton Antivirus or AVG) sometimes mistake actions performed on Pinterest as dangerous, particularly when using the Pinterest browser button. Those programs are (for your benefit) overly cautious, but may interrupt your browsing.
 
Try disabling that software when using Pinterest. Many of these programs offer the ability to add specific websites (like Pinterest) to an exempt list, so that you don’t have to completely disable them.
 
  • Restart your computer
As simple as it sounds, restarting your computer can solve many problems. Try rebooting your computer and see if that fixes the problem.
 
  • Try using a different device
While not ideal, trying a different computer will let you know whether or not it’s an issue with your computer or with Pinterest. If you can use Pinterest on another device, then there may be an issue with your computer.
 

You should check your settings to make sure everything’s set up correctly. Fixing many of these issues is as simple as turning something off or on.
 
Common problems related to your settings on Pinterest:
—You’re not getting emails from Pinterest
—You’re getting too many emails from us
—You’re seeing strange activity on your account
—Your profile shows up in Google (or other) search results
 
  • Check your email notification options
In your settings, scroll down to the Notifications section. Then decide how often you want to get email notifications.
 
Once you make changes to your notifications, it can take up to two days for the change to kick in. Hang tight, and let us know if you’re still having trouble after 48 hours.
 
  • Change your search privacy setting
In your settings, flip the toggle for Search privacy. When turned on, your account will be hidden from search engines like Google and Bing.
 
Keep in mind, it can takes weeks (and sometimes months) to remove your profile from search engines. The search engine has to reindex your page, and Pinterest doesn’t control that process. For Google, you can request to remove your profile more quickly.
 
  • Change your password
If you have concerns about account security, or suspect that someone is logged into your account, you should change your password. You can change your password in your settings, or reset your password through email.
 
Changing or resetting your password logs you out of all devices, and is the best way to secure your account.
 

If you’re having trouble with emails (notifications, password reset emails, etc.), it could be an issue with your personal email or the email provider. You’ll want to check your email folders and settings to make sure emails aren’t getting stuck.
 
Common problems related to personal email settings:
—You’re not getting emails from Pinterest
—Images don’t load in emails
 
  • Go through our email troubleshooting guide
Check out our email troubleshooting guide. If you’re still having trouble, let us know.
 
  • Check your email from the web, not from your email client
We often find that email clients (like Outlook, Thunderbird, etc.) are the source of email problems. We recommend you check your email on the web (at Gmail, Yahoo!, etc.) and see if that fixes the problem.
 

Sometimes Pinterest doesn't work like it should, but don’t fret. Here are some quick fixes for the most common problems we see when using the Pinterest Android app. 
 
Check your internet connection
Check your Pinterest Android app
Check your Android device
Check your settings on Pinterest
Check your email (Gmail, Yahoo, etc.) and email settings
We highly recommend using Pinterest on a strong internet connection, whether that’s using data (3G, 4G, LTE, etc.) or wireless (Wifi).
 
Common problems related to connection issues: 
—Pinterest doesn’t load
—You can’t upload a Pin or use the Pinterest browser button
—Your home feed and notifications don’t update or load
—You see a grey screen on all Pinterest pages
—Images load slowly or partially
 
  • Switch to a different connection
If you’re using data, try connecting to a local Wifi network. If you’re using Wifi, try using your data network.  Trying a different connection will help you figure out whether it’s an issue with your connection, or an issue with the Pinterest app.
 
  • Try using a different app, or visiting a webpage in your mobile browser
If you can connecto to other apps or load a page in your mobile browser, then the problem probably isn't your connection.
 
If that’s the case, try the fixes listed in Check your Pinterest Android app.
 
  • Reboot your device
Occasionally our devices lose their brains and need a quick restart. Rebooting your device will often solve connection issues.
 

If your internet connection is strong, there may be an issue with the Pinterest app.
 
Common problems related to Android app issues: 
—The app crashes or won’t load
—Your home feed and notifications don’t updating
—Images load slowly or partially
—The app gets “stuck”, or is frequently slow
 
  • Clear the cache, clear data, or force stop the app
Android gives you a few different options to “reset” apps. Just open your Android settings, find Apps, then Pinterest.
 
Clear Cache - This will remove any temporary files/storage the app is using. You should try this first, and see if that fixes the problem.
 
Force Stop - This will completely close the app. Once you’ve force-stopped the app, reopen it from your home screen and see if the problem persists.
 
Clear Data - This will clear everything in the app (but doesn’t affect your Pinterest account). Once you’ve cleared data, open the app and log back in.
 
  • Update the Pinterest app
We’re constantly improving the Pinterest app, so make sure that you’re using the latest version. Learn how to update your app. 
 
  • Uninstall and reinstall the app
You may want to also try manually uninstalling the app. Learn how to uninstall an app.
 
If your app keeps crashing after you try these fixes, fill out our form so we can take a look. We review these every week, and pass them along to our engineering team.

If the fixes listed in Check your Pinterest Android app didn't work, then there might be an issue with your device.
 
Common problems related to Android device issues:
—You’re having trouble installing the app
—The app crashes, or won’t load
—You’re seeing errors about device storage
—You aren’t getting push notifications
 
  • Update your Android OS
While we do our best to support older operating systems, make sure you’ve updated your device to the latest Android OS.
 
  • Make some extra space
In addition to the space you’ll need to install the Pinterest app (which varies per device), you should also have at least 20 MB of extra space to make sure the app works right.
 
Because Pinterest is constantly loading images, we cache many of those images so that you aren’t downloading them more than once. Having that little bit of extra space helps us make the app fast and reliable.
 
  • Check your Android notification settings
To get push notifications from the Pinterest app, you have to have notifications enabled on your Android device
 
On most devices, you can manage those settings from the Android Settings app.
 

You can control most things on Pinterest right from your settings (within the app itself). If you’re having trouble with emails, notifications, etc, it’s best to check your settings to make sure everything’s set up correctly.
 
Common problems related to your settings on Pinterest:
—You’re not getting emails from Pinterest
—You’re getting too many emails from us
—You’re seeing strange activity on your account
 
  • Check your push notification options
You can control what types of push notifications to get from Pinterest. Just check the boxes for the notifications you want to get, and uncheck the box for those you don’t. Make sure you save your changes!
 
Keep in mind, you need to have your Android notifications enabled as well. On most devices, you can manage those settings from the Android Settings app.
 
  • Check your email notification options
Just like push notifications, you can control what email notifications you want to get. Just check the boxes for the notifications you want to get, and uncheck the box for those you don’t. Make sure you save your changes!
 
It might take a day or two for your settings to update, so hang tight!
 
  • Change your password
If you have concerns about account security, or suspect that someone is logged into your account, you should change your password. You can change your password in your settings, or reset your password via email.
 
Changing or resetting your password logs your account out of all devices, and is the best way to secure your account.
 

If you’re having trouble with emails (notifications, password reset emails, etc.), it could be an issue with your personal email or the email provider. You’ll want to check your email folders and settings to make sure emails aren’t getting stuck.
 
Common problems related to personal email settings:
—You’re not getting emails from Pinterest
—You’re getting too many emails from us
—Images don’t load in emails
 
  • Go through our email troubleshooting guide
Try walking through our troubleshooting guide. If you go through the guide and are still having trouble, let us know.
 
  • Check your email from a mobile web browser, not from your email app
We often find that email clients (like Android’s Mail or Google’s Gmail apps) are the source of email problems. We recommend you check your email on the web (at Gmail, Yahoo!, etc.) and see if the problem persists.
 
If the problem doesn’t surface on the web, then there’s likely an issue with your email client.
 

Sometimes Pinterest doesn't work like it should, but don’t fret. Here are some quick fixes for the most common problems we see when using the Pinterest iOS app.
 
Check your internet connection
Check your Pinterest iOS app
Check your iOS device
Check your settings on Pinterest
Check your email (Gmail, Yahoo, etc.) and email settings
We highly recommend using Pinterest on a strong internet connection, whether that’s using data (3G, 4G, LTE, etc.) or wireless (Wifi).
 
Common problems related to connection issues: 
—Pinterest doesn’t load
—You can’t upload a Pin or use the Pinterest browser button
—Your home feed and notifications don’t update or load
—You see a grey screen on all Pinterest pages
—Images load slowly or partially
 
  • Switch to a different internet connection
If you’re using data, try connecting to a local Wifi network. If you’re using Wifi, try using your data network. Trying a different connection will help you figure out whether it’s an issue with your connection, or an issue with the Pinterest app.
 
  • Try using a different app, or visiting a webpage in your mobile browser
If you can connect to other apps or load a page in your mobile browser, then the problem probably isn't your connection.
 
If that’s the case, try the fixes listed in Check your Pinterest iOS app.
 
  • Reboot your device
Occasionally our devices lose their brains and need a quick restart. Rebooting your device will often solve connection issues.
 

If your internet connection is strong, there may be an issue with the Pinterest app.
 
Common problems related to iOS app issues: 
—The app crashes or won’t load
—Your home feed and notifications don’t updating
—Images load slowly or partially
—The app gets “stuck”, or is frequently slow
 
  • Force stop the Pinterest app
In iOS, you can easily force stop an app if it’s giving you trouble. Force stopping an app let’s you reopen it fresh, and can resolve many different issues.
 
Quickly double press the home button, then swipe upwards on the app you want to close. Wait a few seconds to make sure it’s closed, then reopen the app from your home screen.
 
  • Update the Pinterest app
We’re constantly improving the Pinterest app, so make sure that you’re using the latest version. Just open the App Store on your device and check for an update.
 
  • Uninstall and reinstall the app
You may want to try manually uninstalling and reinstalling the app. This will give the app a fresh start, and often fixes odd problems.
 
To uninstall, tap and hold the app icon, then tap the X button. Once you’ve uninstalled, head over to the App Store to redownload the app.
 
If your app keeps crashing after you try these fixes, fill out our form so we can take a look. We review these every week, and pass them along to our engineering team.

If the fixes listed in Check your Pinterest iOS app didn't work, then there might be an issue with your device.
 
Common problems related to iOS device issues:
—You’re having trouble installing the app
—The app crashes, or won’t load
—You aren’t getting push notifications
 
  • Reboot your device
With how many things your iOS device is running at once, it’s not unusual for the app to slow down or even crash. Try rebooting your device and seeing if the issue persists.
 
Simply hold down the power button, and swipe the screen when prompted.
 
  • Update iOS to the latest version
While we do our best to support older operating systems, make sure you’ve updated your device to the latest version of iOS
 
  • Check your iOS notification settings
To get push notifications from the Pinterest app, you have to have notifications enabled on your iOS device. Simply open the Settings app, then Notifications. Find Pinterest on the list and make sure notifications are turned on.
 

You can control most things on Pinterest right from your settings (within the app itself). If you’re having trouble with emails, notifications, etc, it’s best to check your settings to make sure everything’s set up correctly.
 
Common problems related to your settings on Pinterest:
—You’re not getting emails from Pinterest
—You’re getting too many emails from us
—You’re seeing strange activity on your account
 
  • Check your push notification options
You can control what types of push notifications to get from Pinterest. Just check the boxes for the notifications you want to get, and uncheck the box for those you don’t. Make sure you save your changes!
 
To get push notifications from the Pinterest app, you have to have notifications enabled on your iOS device. Simply open the Settings app, then Notifications. Find Pinterest on the list and make sure notifications are turned on.
 
  • Check your email notification options
Just like push notifications, you can control what email notifications you want to get. Just check the boxes for the notifications you want to get, and uncheck the box for those you don’t. Make sure you save your changes!
 
It might take a day or two for your settings to update, so hang tight!
 
  • Change your password
If you have concerns about account security, or suspect that someone is logged into your account, you should change your password. You can change your password in your settings, or reset your password via email.
 
Changing or resetting your password logs your account out of all devices, and is the best way to secure your account.
 

If you’re having trouble with emails (notifications, password reset emails, etc.), it could be an issue with your personal email or the email provider. You’ll want to check your email folders and settings to make sure emails aren’t getting stuck.
 
Common problems related to personal email settings:
—You’re not getting emails from Pinterest
—You’re getting too many emails from us
—Images don’t load in emails
 
  • Go through our email troubleshooting guide
Try walking through our troubleshooting guide. If you go through the guide and are still having trouble, let us know.
 
  • Check your email from a mobile web browser, not from your email app
We often find that email clients (like Apple’s Mail or Google’s Gmail apps) are the source of email problems. We recommend you check your email on the web (at Gmail, Yahoo!, etc.) and see if the problem persists.
 
If the problem doesn’t surface on the web, then there’s likely an issue with your email client.
 

Sometimes Pinterest doesn't work like it should, but don’t fret. Here are some quick fixes for the most common problems we see when using the Pinterest iOS app.
 
Check your internet connection
Check your Pinterest iOS app
Check your iOS device
Check your Pinterest settings
Check your email (Gmail, Yahoo, etc.) and email settings
We highly recommend using Pinterest on a strong internet connection, whether that’s using data (3G, 4G, LTE, etc.) or wireless (Wifi).
 
Common problems related to connection issues: 
—Pinterest doesn’t load
—You can’t upload a Pin or use the Pinterest browser button
—Your home feed and notifications don’t update or load
—You see a grey screen on all Pinterest pages
—Images load slowly or partially
 
  • Switch to a different internet connection
If you’re using data, try connecting to a local Wifi network. If you’re using Wifi, try using your data network. Trying a different connection will help you figure out whether it’s an issue with your connection, or an issue with the Pinterest app.
 
  • Try using a different app, or visiting a webpage in your mobile browser
If you can connect to other apps or load a page in your mobile browser, then the problem probably isn't your connection.
 
If that’s the case, try the fixes listed in Check your Pinterest iOS app.
 
  • Reboot your device
Occasionally our devices lose their brains and need a quick restart. Rebooting your device will often solve connection issues.
 

If your internet connection is strong, there may be an issue with the Pinterest app.
 
Common problems related to iOS app issues: 
—The app crashes or won’t load
—Your home feed and notifications don’t updating
—Images load slowly or partially
—The app gets “stuck”, or is frequently slow
 
  • Force stop the Pinterest app
In iOS, you can easily force stop an app if it’s giving you trouble. Force stopping an app let’s you reopen it fresh, and can resolve many different issues.
 
Quickly double press the home button, then swipe upwards on the app you want to close. Wait a few seconds to make sure it’s closed, then reopen the app from your home screen.
 
  • Update the Pinterest app
We’re constantly improving the Pinterest app, so make sure that you’re using the latest version. Just open the App Store on your device and check for an update.
 
  • Uninstall and reinstall the app
You may want to try manually uninstalling and reinstalling the app. This will give the app a fresh start, and often fixes odd problems.
 
To uninstall, tap and hold the app icon, then tap the X button. Once you’ve uninstalled, head over to the App Store to redownload the app.
 
If your app keeps crashing after you try these fixes, fill out our form so we can take a look. We review these every week, and pass them along to our engineering team.

If the fixes listed in Check your Pinterest iOS app didn't work, then there might be an issue with your device.
 
Common problems related to iOS device issues:
—You’re having trouble installing the app
—The app crashes, or won’t load
—You aren’t getting push notifications
 
  • Reboot your device
With how many things your iOS device is running at once, it’s not unusual for the app to slow down or even crash. Try rebooting your device and seeing if the issue persists.
 
Simply hold down the power button, and swipe the screen when prompted.
 
  • Update iOS to the latest version
While we do our best to support older operating systems, make sure you’ve updated your device to the latest version of iOS
 
  • Check your iOS notification settings
To get push notifications from the Pinterest app, you have to have notifications enabled on your iOS device. Simply open the Settings app, then Notifications. Find Pinterest on the list and make sure notifications are turned on.
 

You can control most things on Pinterest right from your settings (within the app itself). If you’re having trouble with emails, notifications, etc, it’s best to check your settings to make sure everything’s set up correctly.
 
Common problems related to your Pinterest settings:
—You’re not getting emails from Pinterest
—You’re getting too many emails from us
—You’re seeing strange activity on your account
 
  • Check your push notification settings
You can control what types of push notifications to get from Pinterest. Just check the boxes for the notifications you want to get, and uncheck the box for those you don’t. Make sure you save your changes!
 
To get push notifications from the Pinterest app, you have to have notifications enabled on your iOS device. Simply open the Settings app, then Notifications. Find Pinterest on the list and make sure notifications are turned on.
 
  • Check your email notification settings
Just like push notifications, you can control what email notifications you want to get. Just check the boxes for the notifications you want to get, and uncheck the box for those you don’t. Make sure you save your changes!
 
It might take a day or two for your settings to update, so hang tight!
 
  • Change your password
If you have concerns about account security, or suspect that someone is logged into your account, you should change your password. You can change your password in your settings, or reset your password via email.
 
Changing or resetting your password logs your account out of all devices, and is the best way to secure your account.
 

If you’re having trouble with emails (notifications, password reset emails, etc.), it could be an issue with your personal email or the email provider. You’ll want to check your email folders and settings to make sure emails aren’t getting stuck.
 
Common problems related to personal email settings:
—You’re not getting emails from Pinterest
—You’re getting too many emails from us
—Images don’t load in emails
 
  • Go through our email troubleshooting guide
Try walking through our troubleshooting guide. If you go through the guide and are still having trouble, let us know.
 
  • Check your email from a mobile web browser, not from your email app
We often find that email clients (like Apple’s Mail or Google’s Gmail apps) are the source of email problems. We recommend you check your email on the web (at Gmail, Yahoo!, etc.) and see if the problem persists.
 
If the problem doesn’t surface on the web, then there’s likely an issue with your email client.