If you run into a problem with the Pinterest browser button, try the troubleshooting steps below. Make sure you’re using one of our recommended browsers—Chrome, Firefox or Safari.
Note that if you're browsing in private mode (like Chrome's Incognito), the browser button won't work.
Here are some quick fixes to issues with the Pinterest browser button:
- Uninstall and reinstall the button. Remove the extension from your browser, and reinstall it from the Pinterest page.
- Clear your cache and cookies. This removes any temporary files that might be causing issues. Learn how to clear your cache and cookies.
- Update your browser. While we support older versions, you’ll have the best experience on the latest version of your browser. Check your browser version.
- Disable other extensions, or browse in private mode. Extensions like Adblock (ad-blocking), Ghostery (anti-tracking) and Avast (virus-scanning) can disable elements on the page, and often interact poorly with Pinterest. Try disabling extensions one-by-one to see if an extension is interfering.
If you’re having trouble saving things to Pinterest from specific websites, let us know. Please provide a link to the website, and tell us which image you’re trying to save.