Declined payments

If your payment failed or your card is declined:

  • Check your email for more details about the declined payment.
  • Make sure the card on file is accepted in your country. Note that we currently don't accept prepaid cards (e.g. Visa gift cards or Payoneer).
  • Confirm that your billing address and card address match.
  • Check that the billing country is on the list of those we support. If you need to change your billing country, please set up a new advertiser account.
  • Contact your card company.

If you resolve the issue with your bank or have another credit card you can use, change your billing information. Your ad campaign may be paused until we successfully process a payment.

View our list of accepted payments.

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