Refunds and chargebacks

If you have questions about your charges, please contact our support team and we’ll review the charges with you.

Refunds

As an advertiser you are responsible for your campaigns. When you agree to our terms of service, you authorize Pinterest to charge for your delivered ads. You can adjust your campaign setup and budget at any time to help manage your spend.

Billing is generated after your services have been rendered, and standard charges are usually not eligible for a refund or credit.

Chargebacks

The chargeback process is primarily designed to report and prevent fraud. Improper use of the program can put your credit card at risk of being suspended or closed.

If you think your card has been compromised or you have charges that you don’t recognize, report the fraud to your credit card company and Pinterest.

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