Shopify app troubleshooting

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If your Pinterest app for Shopify account stopped working, try these troubleshooting steps:


Account not connected error message

Your password might have changed recently. Click Reconnect Pinterest Account and follow the instructions on screen to restore the connection.

Find Shopify products on Pinterest

Once your Shopify products are imported you can find them in your product groups.

  1. Log in to your Pinterest account
  2. Visit Ads Manager
  3. At the top menu, click Ads. Then click Catalogs, then Product groups

You can start promoting these products directly on Pinterest or with the Shopify app

Out of stock products

If a product is a part of an active campaign, we'll still promote it even if it's out of stock on your Shopify store. If you want to stop promoting the product, update your active campaigns. Pinterest campaign promotion may not be managed via your Shopify oversell settings.

Control what products are promoted on Pinterest

Your product sync between Shopify and Pinterest happens automatically for as long as you have the Pinterest for Shopify app active and may not be paused. We will not advertise your products until you choose to promote them, see our article about creating ads with Shopify.

I have more than one Pinterest Advertiser account. Can I connect my Shopify store to multiple Pinterest Advertiser accounts?

Only one Pinterest advertiser account can be linked to each Shopify store. If you want to connect a different Pinterest advertiser account you will need to either:

  • Disconnect the existing Pinterest Advertiser account from your current Shopify store and connect a different Pinterest Advertiser account
  • Create another Shopify store and connect the additional Pinterest Advertiser account
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