Still need help? Send us a note!

Step 1
Hjälp oss att vidarebefordra ditt meddelande till rätt person i vårt community-team.
   
Can't reset your password?
 
You may have signed up with a different email address. You can get a hint to the email address on your account to help you remember.
 
If you're not receiving the email, check your junk folders and search your inbox for "@pinterest.com" emails.
 
We’re sorry to see you go!
 
To deactivate your account, go to your Account settings page and choose Deactivate Account. Then, select a reason why you’re deactivating. To permanently close your account, choose to Permanently close my account at the very bottom of the form.
 
If you deactivate your account, you can always reactivate your account by logging back in. If you permanently close your account, you have 14 days to reverse this decision. 
 
If you're having trouble logging in, you can reset your password.
Safe mode is our way of protecting your account.
 
We may have detected suspicious activity on your account. You can secure and access your account by resetting your password. If you're not receiving the password reset email, check your junk folders and search your inbox for "@pinterest.com" emails. Also make sure that you're using the right email address—if you need, you can get a hint to the email address on your account.
 
If your account is linked to Facebook or Twitter, you can log in using those to life safe mode and access your account.
 
Are all of your boards and Pins gone?
 
You may have accidentally created a new account using a different email address. 
 
You’ll need to log out of the account and try logging in using the email address you originally signed up with.
 
If you don't remember your password, you can reset it. If you don't remember your email address, you can get a hint.
 
 
Seeing Pins from people you’re not following?
 
You can click the Pin to see if you’re following that person or one of their boards. If you are, you can unfollow them.
 
You might also be seeing Picked for You Pins or Promoted Pins. If you’d like, you can leave feedback about Picked for You Pins.
 
   
 
   
   

 

   
 
 
   
   
   
  
   
 
   
   
   
Kolla in våra innehållspolicys för vad som är och inte är tillåtet på Pinterest (inklusive hemliga boards och repins).
 
Tror du att vi gjort ett misstag då vi tog bort din PIN-kod eller board? Klicka på Jag behöver fortfarande hjälp och skicka oss:
  1. En länk till den borttagna bilden eller en skärmdump av bilden (om en Pin togs bort). Vi har inte längre tillgång till borttagna Pins
  2. Eventuell ytterligare information för att hjälpa oss att förstå om vi gjort ett misstag
   

Here’s how to easily add the Pin It button for: Wordpress.com, Wordpress.org, Blogger, Wix.com

Having a different problem? 

Pinterest is “having trouble talking to" my site

This usually means that there’s something slowing down your site, so we recommend checking in with your web host or site developer. 
 
My widget is broken 
Make sure you created this widget using our widget builder. If your widget is from somewhere else, we won’t be able to fix it.
 
My Pin It button is broken
View the HTML code of your website and search for 'pinit.js.' If you can't find this code, this means that you are using a third party Pin It button that isn't supported. Go to the widget builder to generate code for an official Pin It button.
Don't see any data in Pinterest Analytics?
After creating a new business account or converting to a business account, it will take 48 hours for the latest data to load on Pinterest Analytics. If you've converted to a business account, Pinterest Analytics will show data from after your converted your account and not before. Right now we don't have metrics about followers. Sorry about that!
 
Can't access analytics?
Make sure you’ve [converted](https://www.pinterest.com/business/getstarted/) to a business account.
 
Don't see data for all Pins and boards?
Analytics only shows Pin and board data from the past 30 days. To keep track of trends over time, try downloading your data.
To add Rich Pins, decide which kind of Pin you want, then apply to validate them.
 
Having a different problem?
  1. My URLs are not validating in the Rich Pin validator: Check the Rich Pin documentation to make sure you correctly implemented Rich Pin meta tags.
  2. My Rich Pins are showing the wrong information: Check the Rich Pin documentation to make sure you correctly implemented Rich Pin meta tags. 
  3. My Product Rich Pin prices aren't updating: Take your product URL and validate them in the Rich Pin validator. Then, click the 'rescrape' button to force update Pins that link back to that URL. 
  4. My recipe Pins aren’t showing up correctly: If you have “hrecipe” tags, make sure you aren’t using microformat v1, since we only support microformat v2.
If your Buyable Pins application was disapproved, please review our policies and our Shopify Merchant Terms of Service to make sure your store is eligible for Buyable Pins.
 
You can find a list of common disapproval reasons here.
Buyable Pins are only available to select U.S. retailers and businesses using Shopify and Demandware
 
If you're interested in getting Buyable Pins to sell your products, sign up for our waitlist. We'll let you know as soon as Buyable Pins become available to you.
 
If you want to learn more about how buyable Pins work on Shopify.
 
If you applied for  through Shopify and haven't heard back yet, this means that your application is still being reviewed. You should receive an email from Pinterest about the status of your application once your store is approved for buyable Pins.

If you’re a Magento shop, you need to to fill out some compliance documentation called “PCI Attestation of Compliance (AoC)” before you can sell on Pinterest.

If you didn’t submit your documentation, or if what you submitted wasn’t complete, be sure to submit your completed documentation so we can review your Buyable Pins application.

Need help getting started? Check out these guidelines.
 

 
 

We block links if we think they might be spammy or unsafe.

To make sure a link doesn't get blocked: - Check that the link goes directly to the website, not through a URL shortener (like bit.ly) or redirector - Pin with our official Pin It button

In some cases, we block a website completely. If you think we made a mistake, just write to us with:

  1. A link to your website or blog
  2. A link to a pin that's showing you the block error
Not seeing the Pin you want to promote?
Make sure the Pin is eligible to promote.
 
Having trouble loading ads.pinterest.com?
Make sure you don't have any ad blockers enabled.
 
Want to try Promoted Pins?
If you’re a US-based business, you can sign up on the waitlist. Businesses with international IP addresses won't be able to participate just yet.
 
Want to learn how to promote a Pin?
Check out these Promoted Pin videos to learn more about getting started.

Don't understand what your metrics mean?

Learn more to better understand your performance data.

Look for an email from ad-reviews@account.pinterest.com to find out why your ads were disapproved.
 
Here are the top 5 reasons why Pins are disapproved:
  1. Excessive hashtags
  2. Currency in the Pin image or description
  3. Promotional material in the Pin image or description
  4. Excessive symbology or incorrect grammar
  5. Targeting irrelevant terms
To fix one of these problems, you can always edit your Pin. Learn more about what’s allowed in our advertising rules.
 
 

Having trouble with billing and payments?

  1. Is your credit card being declined? Right now, we’re only accepting US, UK, IE, and CA credit cards. We aren’t accepting prepaid cards. 
  2. Want to know how much Promoted Pins cost? There’s no minimum cost. Instead, the amount you pay will depend on your targeted audience and your bid. 
  3. Need a receipt? We’ll email you a receipt to the billing email on file whenever we charge your card.

Jag behöver fortfarande hjälp

Step 2
You can only upload one image right now, but can always send us more later.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png pdf.
Hur kommer du åt Pinterest?
http://www.pinterest.com/YOUR_USERNAME

How do I find my username?

Please click Submit one time.